Holiday Booking Terms and Conditions

TARIFFS
Tariffs are current and are subject to change without notice.

DEPOSITS
To confirm your booking we require half the total value of your accommodation. If the deposit is not paid by your deposit due date your booking will be automatically cancelled.

Deposit payment can be made by cash, cheque or credit card (Visa, Master Card, or Bank Card).

BALANCE
The balance of your accommodation must be paid prior to keys being issued. We accept only cash or credit card upon check in.

CANCELLATIONS
If we are given more than 30 days notice of your cancelled holiday booking the deposit will be refunded less a $100 administration/consultation fee.

If the booking is cancelled within 30 days of the booking the deposit will not be refunded unless the property is re-let for the same dates and tariff.

ARRIVAL AND DEPARTURES
Check In:1400
Check Out:1000

A Credit card imprint will be taken on check-in to cover an additional expenses incurred. The credit card used must be in the name of the person who signs our guest registration card.

CLEANING
Please leave the premises clean and tidy as any additional cleaning fees may be charged.

DAMAGES
Guests are responsible for the loss or damage of fittings, fixtures and any item in the premises. Guests will also be responsible for the costs involved to replace or repair lost or damaged keys or remotes.

BODY CORPORATE BYLAWS

All guest(s) and guest(s) visitors must acknowledge and follow all body corporate by-laws and house rules.  Some by-laws breaches result in fines from the body corporate which will be passed onto the guest(s).

PETS
No pets permitted to abide by local Government Health Regulations and Body Corporate rules.

FUNCTIONS/GATHERINGS
Not permitted. A $1000 penalty will apply if the number of guests exceed the number of guests advised on the guest registration card.

CALL OUT FEE
Ensure you have your keys with you before leaving your apartment. A $50 call out fee will apply if a staff member is required after hours.

OFFICE HOURS
Monday to Friday 8.00am to 5.00pm, Saturdays 8.30am to 3.00pm Sundays and Public Holidays 9.00am to 3.00pm. Our office is closed on Christmas Day, Boxing Day, New Years Day, Good Friday and Anzac Day. Arrangement for the collection of keys outside these times should be made prior to arrival.

We regret we have no control if an owner disposes of a property or removes the property from the letting pool, however every attempt will be made to find alternative accommodation. In the event of this occurring Laguna cannot be held responsible.

Contact Laguna Offices

HEAD OFFICE
Noosa Heads - Phone: 07 5447 3999
1 Noosa Parade, Noosa Heads, QLD. 4567

Noosaville - Phone: 07 5474 4447
4/235 Gympie Terrace, Noosaville, QLD. 4566